Returns Policy

Chocolate Gift Delights by Moka General Trading LLC is 100% in-charge of your order from the moment the order is received up to the time it is delivered.

Chocolate Gift Delights by Moka General Trading LLC process full refunds after an investigation of the acceptable instances (i.e. damaged item, wrong delivery, delayed delivery if not advised beforehand) and upon approval of the management.

You are however, responsible in sending us back the items. If it is a mistake from our end, we shall be fully responsible about your order to collect it from you and all necessary actions that goes along with it.

Due to the nature and sensitivity of consumable items, you are responsible to check the quality of the consumable items as received. Once accepted and Delivery Note is signed, it may not be returned nor refunded.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received, investigated and processed the returned item.

Shipping - 100% Dedicated UAE Delivery

Chocolate Gift Delights by Moka General Trading LLC delivers anywhere within the city range reachable via a car or delivery van within United Arab Emirates ONLY. This includes the Abu Dhabi, Dubai, Sharjah, Ajman, Fujeirah, Ras Al-Khaimah & Umm Al-Quwain.

Shipping Options:

Our gift packages and everything sold at Chocolate Gift Delights by Moka General Trading LLC undergoes special care, fresh preparation and inspection before delivery to our clients and gift recipients to ensure quality all the time. In this regard, our set of standard delivery options and timings are stated herewith as your guidelines:

Timings:

Working Days: Sunday – Thursday Weekends: Friday & Saturday

FREE Shipping

For orders above AED 500.00 (from AED 500.00 onwards), we shall provide Standard FREE Delivery Service to anywhere in the UAE.

When your shopping cart reached the said value, you shall be required to input your UAE / Recipient's UAE Postal Code. If you do not know the Postal Code, you may alternatively put "N/A". The “Free Shipping” will be activated. You shall select “Free Shipping” then press the “Update Shipping Cost” button.

STANDARD Delivery To Dubai

Select this option if you require standard delivery within Dubai.

The Standard Delivery Conditions as follows:

  • Orders placed before 13:00H shall be delivered on the next working day before 21:30H

    Example: If you order on the 26th of August 2008 (Tuesday) at 10:00H, your order shall be delivered on the 27th of August (Wednesday) before 21:30H.

  • Orders received after 13:00H shall be delivered within 2 days before 21:30H of the second working day
    Example: If you order on the 28th of August 2008 (Thursday) at 15:00H, your order shall be delivered on the 4th of September (Monday) before 21:30H.

EXPRESS Delivery To Dubai

Select this option if you require express delivery within Dubai.

The Express Delivery Conditions as follows:

  • Orders placed before 13:00H shall be delivered on the same working day before 21:30H
    Example: If you order on the 26th of August 2008 (Tuesday) at 10:00H, your order shall be delivered on the 26th of August (Tuesday) before 21:30H.
  • Orders received after 13:00H shall be delivered the next working day before 13:00H
    Example:If you order on the 26th of August 2008 (Tuesday) at 15:00H, your order shall be delivered on the 27th of August (Wednesday) before 13:00H.

STANDARD Delivery To Other Emirates

Select this option if you require standard delivery within Abu Dhabi, Fujeirah, Ras Al-Khaimah, Ajman, Umm Al-Quwain or Sharjah.

The Standard Delivery Conditions as follows:

  • Orders received before 13:00H shall be delivered within 3 days before 21:30H
    Example: If you order on the 26th of August 2008 (Tuesday) at 10:00H, your order shall be delivered on the 28th of August (Thursday) before 21:30H.
  • Orders received after 13:00H shall be delivered within 5 days before 21:30H of the fifth day
    Example: If you order on the 26th of August 2008 (Tuesday) at 15:00H, your order shall be delivered on the 31st of August (Thursday) before 21:30H.

EXPRESS Delivery To Other Emirates

Select this option if you require express delivery within Abu Dhabi, Fujeirah, Ras Al-Khaimah, Ajman, Umm Al-Quwain or Sharjah.

The Express Delivery Conditions as follows:

  • Orders received before 13:00H shall be delivered within two days before 21:30H
    Example: If you order on the 26th of August 2008 (Tuesday) at 10:00H, your order shall be delivered on the 27th of August (Wednesday) before 21:30H.
  • Orders received after 13:00H shall be delivered within 3 days before 21:30H of the third day
    Example: If you order on the 26th of August 2008 (Tuesday) at 15:00H, your order shall be delivered on the 28th of August (Thursday) before 21:30H

We schedule our own drivers for the delivery of items purchased at Chocolate Gift Delights by Moka General Trading LLC website.

If you need something to be delivered on a very specific date and time, please do not hesitate to contact us.

We aim to provide our very best under different circumstances to serve our clients, therefore, the above conditions are set as guidelines and ultimate timeline, however, we provide the fastest delivery possible if it fits within the schedule of our deliveries.