FAQ

How do you protect the chocolate from the hot weather in the UAE? I am worried about the milk chocolates being affected by the heat.

Our delivery van are temperature controlled and is specially tested to withstand the weather in the UAE. The transport in-between had been taken into consideration as well ensuring that a proper protected box is use to contain the chocolate gift items. As chocolates are very sensitive with heat and humidity, we ensure that the transportation maintains the highest quality standard of our gift packages delivered to the UAE.

I want to include a personalized message to my gifts. How shall I do it?

There is a special "Order Instructions" field where you can input any additional instructions that you would want to incorporate in your order.

I have a gift coupon / gift certificate from Chocolate Gift Delights. How can I use it to buy items from the shop?

For gift coupons / gift certificate, there is a special field on the right hand side of your Shopping Cart that you may enter the information in. Please press "GO" to effect it to your item order.

How do I view my Store Credit?

To view your Store Credit Balance, Log-In via the "My Account" link and it will take you to "My Account" Page. You will see your Store Credit Balance on the right hand side of the page.

I received a "Store Credit". How do I use my credit in purchasing items from the store?

To use your store credit, place your order and you will be able to use store credit as your payment method. If your store credit is not enough to settle your purchase, you will have the option to pay the difference via the available alternative payment method.

I want to order a gift item continuously for our corporate gifts, but this is for our company and I do not want to pay by my credit card. Is there any special arrangement that we can do?

If you are planning to take our services for continuous corporate gifts and gift delivery to the UAE, we can do special arrangements.

Please contact us directly via our General Inquiry online contact form.

I received the wrong / damaged item. How shall I resolve this problem?

Please report any discrepancy to us here and we shall immediately act upon it.

Is it possible to refund my money after I have received a damage / wrong /delayed delivery?

We process full refunds after an investigation of the acceptable instances (i.e. damaged item, wrong delivery, delayed delivery if not advised beforehand) and upon approval of the management.

You are however, responsible in sending us back the items. If it is a mistake from our end, we shall be fully responsible about your order to collect it from you and all necessary actions that goes along with it.

You are responsible to check the quality of the consumable items as received. Once accepted and Delivery Note is signed, it may not be returned nor refunded.

What is the connection of Chocolate Gift Delights to Moka General Trading LLC?

Chocolate Gift Delights is an online boutique of Moka operated by the Web Solutions & E-Commerce Department. Please click here to know more about us.